Floral Embrace™

Dear 1-800-Flowers, I had been eagerly anticipating the opportunity to send my mom a beautiful bouquet for Mother's Day for a long time. Unfortunately, in the past, I didn't have the means to do so. However, this year, I finally had some extra money and decided to go ahead and make the purchase. To... my dismay, when my mom received the flowers, they looked nothing like the picture on the website. I was very disappointed with the quality of the arrangement. I reached out to customer service, and while they did send a second, slightly improved arrangement, it still did not meet my expectations. I was disappointed with the level of care that went into the arrangements and felt that the flowers did not live up to the price I paid for them. This was especially disheartening given that I had been waiting so long to send such a meaningful gift to my mom. I had purchased the flowers through PayPal and evertime I look at the balance towards the flowers I just shack my head , in frustration with the entire experience. Moving forward, I urge you to reconsider the florists you work with, particularly in the Glendale area. The quality of the arrangements I received simply did not reflect the level of love and care I would expect. My hope is that by addressing this issue, future customers can have a more positive experience. Unfortunately, due to this experience, I will have to look for another company when I decide to send flowers again. Thank you for taking the time to listen to my feedback. Sincerely, Ms.Stokes